Decorum.London, the Buyer and applicable to the Products and/or Services that Buyer wish to buy. These General Terms and Conditions (hereafter named “Conditions”) are effective from 09 August 2011 until further notice.

1.0 Conditions

The following are the only terms on which Decorum.London is willing to sell Products and/or Services and by ordering the Products and/or Services from Decorum.London or taking delivery of them, the Buyer agrees that the following terms shall apply to the exclusion of his own terms (if any). No employee or agent of Decorum.London (other than Directors) has authority to agree to the sale of Products and/or Services on any other terms, or to amend, vary or waive these terms, and the Directors have authority to do so only if two of them are in agreement and it is confirmed in writing.

2.0 This Document

This document forms part of an Agreement between Decorum.London and you, the Buyer. These Conditions, together with the “General Guide for Decking”, “Installation”, “Copyright”, “Privacy Policy”, “Limited Warranty” are applicable to the Products and/or Services that Buyer wish to buy and form the whole of Decorum.London’s Agreement with the Buyer.

Some parts of this Agreement apply to all of our Buyers. However other parts are specific to Consumers only or to Business Users only. We will need to have an agreed written record of what we are supplying to ensure that no mistakes are made. Consequently, we will not make or agree variations to any Agreement orally and changes must be documented in writing.

3.0 Definitions

  • Buyer: Consumers and Business Users
  • Consumer: An individual who buys or agrees to buy Products and/or Services from Decorum.London for private use
  • Business User: Legal entity or person who buys or agrees to buy Products and/or Services from Decorum.London other than for private use
  • Agreement: Legal obligation between Decorum.London and Buyer
  • Purchase Order: Written request by Buyer to purchase Product and/or Services from Decorum.London
  • Sales Order: Written acceptance by Decorum.London of Buyer’s Order
  • Price: The total charge for Products and/or Services payable by Buyer to Decorum.London

4.0 Fit for Purpose

Decorum.London gives no warranty that the Products and/or Services are fit or suitable for the Buyer’s or any particular purpose or use. The Buyer warrants that he has satisfied himself that the Products and/or Services will be fit for every purpose or use which he requires of them and that he does not rely on any skill or judgement of Decorum.London in that regard. This extends to materials manufacture where others specify material not normally manufactured by Decorum.London.

5.0 Delivery and acceptance of materials

Decorum.London gives no warranty that the courier or delivery vehicle shall deliver at the arranged date or time. In the instance of decking, cladding, tiles or flooring and accessory products, once the goods have been packaged and signed over to the courier or delivery vehicle the materials will be delivered to the pre-arranged address. Goods can only be returned upon proof that the incorrect materials that have been ordered by purchase Proforma/order has been delivered. Incorrect delivery of material includes profile of timber, finish, dimension, timber species. The buyer should inform Decorum.London of any issues of delivery or acceptance within 24 hours of delivery. The buyer is responsible for the storage, installation, maintenance, wellbeing, condition, temperature or condition of the materials after delivery has taken place.

Once the goods have been dispatched to the buyer they are then responsible in full for the safe receipt of the materials. This includes unloading the delivery vehicle by hand or mechanical means and correct storage prior to installation.

The price of purchase unless otherwise stated does not include, unloading, installation or maintenance of any materials sold by Decorum.London.

6.0 Installation

Before starting any installation, our instructions must be followed carefully. These are best guidelines and do not replace official rules, building regulations and/or instructions by architects, designers, engineers, fitters/installers, builders or contractors.

Buyer and/or Buyer’s architect, designer, engineer, fitters/installer, builder or contractor defines the intended usage and where considerations such as the following are taken into account:

  • Structural capability calculated by a structural engineer;
  • Load-bearings which affected by the kind of traffic the floor/cladding/decking/tiles is to withstand;
  • The site conditions, being under which conditions the floor/cladding/decking/tiles will be used.
  • In all instances the guidelines for installation should be requested.

7.0 Samples

Where appropriate samples will be provided upon request by the buyer. It is important to note that the botanical species will be provided whereby Decorum.London will use this botanical species to manufacture the timber decking as requested.

The sample provided will be a representative of the botanical species only, colour match and grain deviation will be accepted by the buyer as a natural occurrence of the timber. Timber is an organic product and exact colour, grain and density will fluctuate accordingly.

Where charred product samples are provided, samples are indicative only as all charred timbers have subtle differences in the finish due to the changes in grain, moisture content, dimension and finish required.

It is the responsibility of the buyer that represents a client to understand that the end product may or may not match the samples provided.

8.0 Ordering and amending your order

You are deemed to have placed an order with us by sending us a purchase order, ordering via our online checkout process or via telephone ordering system. Your purchase order can be an official company form or email stating that the email is your purchase order.

As part of our checkout process you will be given the opportunity to check your order and to correct any errors prior to confirming the order. Once completed, we can send you an order acknowledgement detailing the products you have ordered and the pricing to the e-mail address provided during the ordering process. We will notify you by phone or e-mail if we cannot accept your order or if you cancel the order prior to dispatch.

We may refuse to accept an order:

  • Where you have not issued a purchase order
  • Where you have not paid for your order we cannot obtain authorisation for your payment
  • Where goods are not available
  • If there has been a pricing or description error
  • If you do not meet any eligibility criteria set out in our terms and conditions

9.0 Order amendments

Any order for bespoke or custom made products can be amended. The amendment notice is to be in writing or by email. Once this has been presented it forms part of the initial order and payment due for the amended order is due immediately or as part of the order payment agreement.

Any order amendments must be made before 1pm the prior working day to delivery unless they are being delivered by a third party then up to 3 working days may be required. Any changes to the delivery made after this point may not occur and Decorum.London will not take any responsibility for this. If required a unique amendment reference will be returned with your amendment confirmation email; this will be needed in any further correspondence or dispute. We are unable to amend orders after dispatch.

10.0 Pricing

Should an incorrect price be displayed, Decorum.London reserves the right to refuse orders as set out in ‘8.0 Ordering and amending your order’ (above).

All prices quoted by the Company are only valid at the time of contract and are exclusive of any other matters unless otherwise agreed and may be changed at any time.

The Company reserves the right to revise the quoted price in the event of unforeseen and extraordinary expenses for the Company appertaining the goods.

VAT All prices stated include VAT at the applicable rate. For orders made outside of the UK all orders will be charged including the applicable UK rate of VAT. Any UK VAT paid can then be claimed back through your home country

Pro-Forma Invoices are valid for 30 days from the date stated on the invoice. And if cost prices change, that invoice may become void.


The customer has the right to cancel any product or services except custom made/bespoke items. which are listed in sub points below. Any cancellation must be made within 7 days from the date of the order being placed or prior to manufacturing being started.

Cancellations are not accepted by telephone and must be by one of the following methods:

  • E Mail to
  • Letter (to our Correspondence address – Sky House Design Centre, Raans Road, Amersham, Buckinghamshire, HP6 6JQ). Letters will be deemed to have been received two working days following the postmark date.

The cardholder is liable to all return shipping costs under this right, please contact us for advice if you wish to exercise this right.

Any item that arrives damaged will be collected and replaced within a reasonable period of time. All damages / defects must be reported within 24 hours days from the date of delivery. Any broken/damaged items must be pictured in suite in the original packaging. Any shortages must be reported before the materials have been used.

Decorum.London will collect unopened and undamaged materials at a re-stocking charge of 30% plus the standard delivery cost to the collection post code. Any special-order products will also be liable to the suppliers restocking charges on top of Decorum.London charges. Special orders including ShouSugiBan/charred timber products cannot be re-stocked. We do not restock any custom-made materials.

There is a 25-50% re-stocking charge for any goods that Decorum.London have imported for your purchase. Any refund will only be given as a store credit and not in cash. All returned good must be in a good and resalable state. Tiles will only be re stocked in full palleted packs only.

All returned / exchanged products (including the boxes) must be in their ORIGINAL CONDITION and they must be in their ORIGINAL PACKAGING. N.B. – DO NOT TAPE UP, OR WRITE ON BOXES. They must also be suitably packaged. Customers are advised to obtain and complete a ‘certificate of postage’ form stamped by the Royal Mail before returning item. Responsibility of the goods remains that of the customer until safely received by Decorum.London who accepts no liability for goods lost in transit back to our warehouse.


The website is owned and operated by Decorum.London.

Copyright and Trademarks

1.0 We, our content and technology providers own the copyright in this website and its content. You may reproduce and print off parts of this website only for the purpose of finding out more about our products and, in the case of the various guides, ‘Installation’ and ‘Maintenance’, for viewing our suggestions on how best to install. All other use, including the copying of text and/or images from this website for any commercial purpose, is strictly prohibited without our prior written consent.

2.0 The trade marks, logos and service marks (collectively the “Trade Marks”) displayed on this website (whether registered or unregistered) are and shall remain the property of their respective owners. Nothing contained on this website shall be construed as granting any license or right to use and Trade Mark displayed on this website without the written permission of the relevant Trade Mark owner. Your misuse or infringement of any of the Trade Marks displayed on the website is strictly prohibited.


1.0 Contact details can be found on the ‘Contact Us’ section of this website.

2.0 We may amend these Copyright and Trademarks from time to time. You can view the current version of these Copyright and Trademark at any time by requesting this from us.

3.0 These Copyright and Trademarks shall be governed by and construed in accordance with the Laws of England and all parties hereto submit to jurisdiction of the Crown Court of England.

Disclaimer: Decorum.London has used reasonable care in the preparation of this document and reserves the right to change any part without prior notice. Decorum.London does not accept

Decorum.London, Company Number 07734492 – date of incorporation 09 August 2012

responsibility or liability for any error or omission, nor any loss, damage or liability suffered as a result of its use or reliance upon it.

Privacy Policy

At Decorum.London, your right to privacy and security is of major concern. Here are the guidelines we use to protect your information.

Please read the following very carefully.

1.0 Decorum.London Privacy Policy

Decorum.London respects your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside Decorum.London with your consent, as required by law or to protect Decorum.London, its customers, or the public, or with companies that help Decorum.London fulfil its obligations with you, and then only with partners who share Decorum.London’s commitment to protecting your privacy and data. At any time you may contact Decorum.London with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.

2.0 The Information Decorum.London collects about you

Decorum.London only asks for specific types of personal information. We ask you to provide information that will enable us to process your purchase or provide services to you, enhance your site visit, respond to requests for information, support our customer relationship, assist you with technical support issues or to follow up with you after your visit. Decorum.London may collect information when you:

  • Register on
  • Request a quote for products and/or services;
  • Place an order for products and/or services;
  • Request e-mail notification of your order status; • Request assistance;
  • Provide feedback in an online survey;
  • Participate in promotional offers; or
  • Subscribe to a newsletter or mailing list.

In each of the instances above, we may ask for your name, address, e-mail address, phone number, occupation, industry, transactional information such as your preferences, customer and service tag number, credit card information and other bank details, referrals, and other information that is needed to process your purchase, provide requested services or register you for or subscribe you to services and offers.

3.0 Decorum.London only uses your Personal Information for Specific Purposes

The information you provide will be kept confidential and is collected and processed for the following general purposes or for any other legitimate purpose described by the applicable law.

  • To process your purchase or provide requested services • To fulfil requests for products and services
  • To improve our products and services
  • To contact you; and
  • To customize the advertisement and content.

Decorum.London, Company Number 09070054 – date of incorporation 04 June 2014

4.0 Newsletters, Mailing Lists & Request for Information

If you request, we (or any agent working on behalf of Decorum.London) will send you information about our various products and services, or other products and services that may be of interest to you. Such information may draw your attention to accessories, special offers, updated information and other new products and services from Decorum.London. Only Decorum.London (or agents working on behalf of Decorum.London) will send you these direct mailings. If you do not want to receive such mailings any longer, simply notify us in writing by providing:

  • Contact name
  • Company name
  • Full address details • Contact details

Limited Warranty Decking

We provide a limited warranty for the quality of the Hardwood decking as to they are as advertised as delivered to site.

Under no circumstances shall Decorum.London be liable or in any manner responsible for any claim, loss or damage arising from any special, indirect, incidental or consequential damages, regardless of theory, including, without limitation, any loss of time or use or any inconvenience, or any punitive or exemplary damages.

The limited warranty is restricted exclusively to the damaged deck boards and it is Decorum.London’s choice and decision if they will repair the defect in question or if they will exchange the damaged part for new deck boards.

No consequential damages are covered and where new deck boards are offered in exchange for the damaged deck boards, no labour is included, neither to remove the damaged deck boards, nor to install the new deck boards – and not to dispose of the old deck boards. If it is deemed that a replacement is necessary, Decorum.London will deliver the substitute boards free of charge.

Due to the prolonged period of warranties then Decorum.London cannot guarantee that any future substitute deck board will be exactly the same quality, dimension, construction or finish. Decorum.London promise to endeavour, within reasonable means, to supply a quality, dimension, construction and a finish as close to the original as possible.

Decorum.London guarantee that the species will be the same as originally purchased (subject no legal restrictions have been implemented in the interim).

For any warranty to be valid it is a requirement that a professional fitter has been used at installation, no installation has taken place in wet-rooms and that during usage, normal conditions have prevailed and that due precaution has been taken. This means that there cannot have been any excess temperature or moisture, that regular maintenance has taken place and that suitable footwear and protection have been utilized.

The guarantee applies only to a defect covering 10% or more of the installed decking – independent if it been treated with hardwood decking oil. For the decking oil it is based on normal residential or commercial use and does not cover damage from spiked heels, pets, erosion, dents, and gravel, scratches from roller chairs or shifting furniture or improper maintenance.

For the decking oil, a specific document is issued and is addition to the mentioned clauses in this Limited Warranty. To ensure correct procedure as well as to enable us to take necessary actions to prevent and/or reduce the risk of subsequent problems, it is a must that the original invoice is presented together provided with the packs at the time of installation.

This warranty does not cover warping, surface checking, fissures, twisting, cupping or any movement in the timber.

Limited Warranty Flooring and Tiles

In all instances the manufacturer is responsible for all liability and warranty.

  • Flooring: Yvyra  Rambla Solanes 38/40  –  08940 Cornellá de Llobregat
  • Tiles: Caesar Urban Lab, 17-18 Great Sutton St, London EC1V 0DP

Contact us for installation guidelines.

Limited Warranty ShouSugiBan and charred timber products

We do not provide a limited warranty for any of our charred timber products. Charred products cannot be warranted due to the nature of their manufacture. Charred timber is not exact and varies between every piece of timber. We do not advertise any durability, longevity or period of time for colour or finish retention.

Under no circumstances shall Decorum.London be liable or in any manner responsible for any claim, loss or damage arising from any special, indirect, incidental or consequential damages, regardless of theory, including, without limitation, any loss of time or use or any inconvenience, or any punitive or exemplary damages.

Decorum.London promise to endeavour, within reasonable means, to supply as per sample delivered, dimension, construction and a finish.

Decorum.London guarantee that the species, dimension and finish will be same as far as practicable as specified on a written purchase order which has been accepted by us.